Help
Q. How can I get assistance if I need it?
You can send an email to support@bpnorthwest.com or give us a call at 503-864-2001. Operators are available Monday Through Friday 8am to 5pm Pacific Time.
Q. What are the days and hours of the British Parts NW customer support?
We have Customer Support Staff in the office Monday Through Friday 8AM to 5PM Pacific Time. Holiday are exceptions.
Ordering
Q. What are the benefits of creating a website account?
You will receive email notifications on all sales and the system keeps track of your order history and easy to access tracking information.
Q. How can I check the status of my order?
Every order, phone or internet will be sent an email confirmation to show the status. When the order is shipped you will be sent a tracking number which will show the shipment progress to its final destination. Or you can check the status by logging into your account and selecting My Account at the top of the screen to view your order history. If you do not have your order number that is a not a problem, you can give us a call at 503-864-2001 or You can email support@bpnorthwest.com.
Q. Do the products you sell have a warranty?
Yes, all of our products come with a one-year warranty from the date of purchase. Certain products we carry may have a longer Manufactures warranty.
Q. Can I cancel my order after I've placed it?
Yes, you may cancel your order as long as it has not shipped from our facilities.
Q. How does saving and ordering a product from the website's shipping (wishlist) work?
By creating a wishlist, when you are ready to order it is very easy just to press add to cart for the items you need at that time. So, it's very quick and easy to keep track of your needs.
Q. What are the best ways to find products on bpnorthwest.com?
The best way to find a product is to start by clicking the vehicle make, then model you are working on. The next step is the car is broken down into different categories (body, electrical, etc.) on the left-hand side of the website, this will narrow your search to products in that category, which will be listed alphabetically
Q. I don't see the product that I am looking for online, who should I call to see if you carry a product?
You may contact our customer support with any product inquiries by emailing support@bpnorthwest.com or call us at 503-864-2001 and we can help you find the product on the site or send you a direction to find it.
Q. If I add an item to my cart will it be saved for future purchases?
Yes, as long as you are logged into your account prior to the item being placed in the cart.
Q. When placing an order, I get an error message stating that there has been an authorization failure. What went wrong?
It could be a few things. First double check the credit card number input is the same as your card, same with the expiration date and code on the back of the card. If that is correct it might be your credit card provider stopping a transaction, sometime credit card look for transactions that are outside of your normal spending habit and want a double check. Please call the number on the back of your card to check.
Q. Are there any limitations on the number of items you can have in an order?
No
Q. Is there a limit of the quantity of an item you can add to your cart?
No
Payment
Q. What forms of payment and credit cards do you accept?
Q. Do you accept international credit cards?
Q. Can I use PayPal?
Yes, it is very easy to use.
Q. Can I use a Non-US credit card for online orders at bpnorthwest.com?
Yes, we can, but the exchange will need to be discussed with your credit card company.
Q. When is my credit card charged?
Your credit card is "Pinged" to earmark the funds when the order is placed, and the actual charge will take place once we have packed and shipped your order.
Q. How do I know my credit card information is safe with bpnorthwest.com?
We at British Parts Northwest never have the credit card number in our system. The number is input directly to the credit card service company system that uses EWP, this system The EWP encryption combats malicious attacks where if the button were not encrypted, the HTML attributes of the button, such as price, invoice number, or even the return URL would be displayed in plain text and could easily be modified to spoof payments.encryption hides the payment details so they cannot be seen by anyone viewing the website source code in a browser.
Q. Why was my credit card declined?
It could be a few things. First double check the credit card number input is the same as your card, same with the expiration date and code on the back of the card. If that is correct it might be your credit card provider stopping a transaction, sometime credit card look for transactions that are outside of your normal spending habit and want a double check. Please call the number on the back of your card to check.
Q. If I cancel my order will my credit card still be charged?
It may take up to 72 hrs. for a pre-authorization to disappear, for further information you can contact your financial institution. But yes, if the shipment has not left the building it can be stopped, and the transaction will be canceled.
Q. When will my credit card be charged for my order?
Your credit card is "Pinged" to earmark the funds when the order is placed, and the actual charge will take place once we have packed and shipped your order.
Privacy
Q. Why do you want my phone number?
We would need your phone number for a few reasons, to contact you regarding any order concerns. Also, if the shipping company needed to make contact regarding delivery.
Q. Will you use my phone number for any other purpose?
No, we will not use your number for any other purposes than to contact you about your order.
Q. Where can I find the British Parts NW privacy policy?
Need link on new Website
Q. What are cookies? Do I need to enable cookies on my browser?
The main purpose of a cookie is to identify you and help save a list of parts and to save site login information for you.
Q. What makes and models do you carry parts for?
Austin Healey BN1-BJ8, Austin Healey Sprite, Jaguar XK120-XK150, E-Type, MG TC TD TF, MGC, MGA, MGB, Midget, Classic Mini, Triumph TR3, TR4, TR4A, TR250, TR6, Spitfire and GT6.
Promotions
Q. Are promotions based on a specific time zone?
Depending on your time zone a sale will start and end. Example is a sale ends on Midnight it will be Midnight in your time zone not British Parts NW time zone.
Q. Can I get a military, senior citizen, or associate discount with an online order?
At this time, we do have any discounts. If they do become available, it will be well published.
Q. Can I combine promotional codes?
Not at this time. Only one code is possible.
Returns
Q. Where can I find your returns policy?
Q. How do I return something I've purchased online?
If it has been less than 30 days, you can call 503-864-2001 or email support@bpnorthwest.com and request an RMA number to send back the product.
Q. Do I pay shipping for parts I return to British Parts NW?
If a return is due to our error, we will reimburse reasonable freight charges. We will not reimburse additional charges for shipping/packaging services.
Q. How long does it take for me to get a refund?
Refunds are processed in 3 to 5 business days.
Q. How long does it take to process a return?
Returns are processed in 3 to 5 business days.
Q. What if my order arrived damaged?
Should your order arrive in damaged condition, immediately inform British Parts Northwest at 503-864-2001.
Q. What if my order never arrived?
First double check the tracking number we emailed you, this will show the expected delivery date. If it is even one day past this time, please contact us by phone 503-864-2001 or by email support@bpnorthwest.com
Security
Q. Is British Parts NW a secure Web site?
Yes, our website maintains HTTPS security connection
Shipping
Q. How do I find out if my parts on hold or delayed?
The website is live and will only let you order parts that are in stock. If for some reason your shipment will be delayed, you will be contacted by our shipping department
Q. Where can I find your shipping policy?
Q. What are your available shipping methods and how long does each option take to deliver on average?
For domestic shipments we offer UPS Next Day Air®, UPS 2nd Day Air®, UPS 3-day Select®, or Ground. Or we offer USPS Priority Mail. For International we offer UPS Worldwide Express®, UPS Worldwide Expedited® Shipping and UPS Worldwide Saver as well as USPS International
Q. What can cause my order shipment to be delayed?
Weather can delay a shipment or an accident. The Tracking number emailed to you will give you updates with ETA's.
Q. Can I have my order shipped to an address different than the one I registered at British Parts NW?
Yes, but we will need both the billing address and the shipping address.
Q. Can I have parts shipped to a P.O. Box?
Yes, but the only option would be USPS.
Q. Do you ship to APO/FPO/DPO addresses?
Yes, but the only option would be USPS.
Q. What are your processing times?
Orders placed by 3 p.m. your local time are normally shipped same day when shipped by UPS Ground Preferred or UPS Air
Q. Do you ship internationally?
Yes
Social Media
Q. Where can I find British Parts NW on social media?
Facebook and on Instagram, we also have technical videos on YouTube.
Tax
Q. Do you charge sales taxes?
No