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RETURNS

- What is your return policy? We guarantee your complete satisfaction, if you are not satisfied with a product it can be returned in new and uninstalled condition within 30 days for a full refund of the product price. Contact customer service by phone 503-864-2001 or by email support@bpnorthwest.com to receive a RMA number.

  • No refunds on tools, DVDs, electrical parts, Fluids, or special order parts, they will be exchanged if defective only.

  • Before sending any item(s), you must call to get prior authorization before returning any item, regardless of reason, to request a Return Merchandise Authorization (RMA).

  • Parts that have been installed (or damaged while attempting to install) and/or used in any manner will not be accepted for return

  • The product packaging must be free of writing, stickers, grease, etc to be eligible for a refund

- What is a RMA (Return Merchandise Authorization)? We use the RMA to help ensure that your return gets refunded to you. It is amazing how many packages we get back with no documentation or information as to where and who it came from. You can simply write the RMA number given to you on the outside of the box and we will know whom it came from and why it was returned.

- How do I claim a warranty? Parts are warranted to be free from defects in material or workmanship for one year from the date of purchase. The best way to start a warranty claim is to contact one of our Customer Service Representatives to begin a RMA. Labor is not covered.

- Can I return a product if I change my mind and it has been over 30 days? Yes, Returns after 30 days will be issued as in-store credit. Depending on the condition of the product and the current market value, we may not credit you the full purchase price of the product.

- Is there a restocking fee? After 30 days we may charge a restocking percentage for products that are returned for non-warranty reasons.

- Who pays for shipping on a return? This depends on the reason for the return. If you changed your mind and are returning a product, we will not cover the shipping. If we made a mistake then we will cover the shipping. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item

- What do I need to do to prepare my return and where do I send it? You will first need to contact our Customer Service Department (phone 503-864-2001 or email support@bpnorthwest.com) and get a (RMA) Return Merchandise Authorization. They will instruct you on where and how to return product.

- Packaging, Make sure you get a full refund by returning your item(s) with the packaging in original, intact condition. Please don't return an item with packaging you wouldn't want to receive yourself.

  • Returned items must be enclosed in their original packaging. This includes all boxes, plastic containers, plastic bags, and equivalent protective packaging.

  • Items sold in vacuum sealed packaging cannot be returned if they are opened. If non-resalable packaging is not intact, the item is no longer in "new condition".

  • Original packaging that has been torn open or damaged cannot be accepted. These items are no longer in new condition.

  • Original packaging also includes all tags, information booklets, instructions, stickers, etc.

  • Please pack your returns securely enough to prevent damage in transit. If we receive a damaged item, we have no way of knowing when or how the damage occurred and will not be able to accept it as a return.

  • Please do not use the item's original packaging as a shipping container. To avoid damage and ensure you're refunded, pack items in the original packaging and place inside of a larger, separate shipping container. We recommend using the box your items were originally shipped in.

  • Include original invoice or other necessary contact information.

- How will you credit me back for my return? For returns within 30 days, a refund check will be issued. For returns after 30 days, in-store credit will be issued.

- How long will my return/refund take to process? This depends on the nature of the return. A simple returned product is usually credited within a week of it arriving at our warehouse. Warranty credits can take longer depending on the situation (for example shock refunds are dependent upon the manufacturer's evaluation of the failed product.)