Processing Time
Orders are processed Monday - Friday, 8am to 5pm PT. with some exceptions around holidays.
Most orders are processed and shipped within 1 business day with the exception of
high volume days and holidays.
Domestic Shipping Policy (Lower 48 States)
Shipping charges will be calculated and displayed at checkout, the options are UPS or USPS:
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United Parcel Service (UPS) Shipping address cannot be PO Box |
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Service |
Shipping Time / Guarantees UPS Service Guarantees are subject to change, the most current information can be found on their Service Guarantee page. Please contact us if you still have questions. |
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Ground |
See chart below for estimated delivery time in business days. Retail orders over $149 eligible for FREE SHIPPING will be shipped with this option. |
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3-Day |
3 business days if placed by 3:30pm PT |
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2-Day |
2 business days if placed by 3:30pm PT |
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Next Day Air |
1 business day if placed by 2:30pm PT - Expected delivery time: Commercial by 3:00pm, residiential by end of day 11:59pm |
*Read shipment confirmation and order tracking below
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United States Postal Service (USPS) |
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Service |
Shipping Time / Guarantees |
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Ground Advantage |
5 or more days within the 48 states, can be investigated after 30 days. |
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Priority |
1-3 days within the 48 states, can be investigated after 10 days. |
Shipment Confirmation and Order Tracking
Once shipped, a shipment confirmation email with a tracking number will be sent to the provided email. The tracking number will be active within 24 hours. If you do not receive a tracking number, check your spam/junk folder first, then give us a call so we can confirm the email address provided.
UPS - Does guarantee delivery times on select services, see link above. A request for a service guarantee refund can only be made after the delivery has been completed.
USPS - Priority packages must be overdue by 10 days before it is considered ‘lost.’ Ground advantage must be overdue by 30 days.
International Shipping Policy
UPS Expedited and Express services - brokerage is factored into the quoted cost and marked as ‘All Parts for Antique Auto 25 years or older’ for exemption from duties. UPS does collect taxes on international shipments. A link is provided on the webpage with tracking to allow payment of taxes online prior to delivery.
This may vary depending on the rules and restrictions of your country and local jurisdictions.
British Parts Northwest is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).
USPS Priority International - 10 to 21 day estimated delivery times to most countries
Damaged/Missing Products
Contact us immediately for any damaged products and we will file a claim with the carrier. Save all packaging materials and damaged goods.
UPS - Expect around 8 days for resolution, may vary.
USPS - Expect around 10 days for resolution, may vary.
Contact us for any products missing from a package and we will investigate and file a claim, if needed.
Incorrect Shipping Addresses
We attempt to validate the shipping address provided to ensure it is correct before shipping. If the address is invalid, we contact the customer to provide an updated address. Corrections after the package has been shipped is possible with UPS but not possible with USPS (Post).
Orders that are refused or returned for an incorrect address will be refunded as store credit, minus shipping costs, and the customer will be notified.
British Parts Northwest will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.